At My Essen Store, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be unused, in their original packaging, and in the same condition as received.
- Returns must be requested within [X] days of receiving your order.
- Certain items, such as perishable goods, custom-made products, or clearance items, may not be eligible for returns.
2. How to Request a Return
To initiate a return, please follow these steps:
- Contact Us at [email protected] with your order number and reason for the return.
- Our team will review your request and provide return instructions.
- Ship the item back to us using a trackable shipping method (return shipping costs are the customer’s responsibility unless the return is due to our error).
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [X] business days and credited back to your original payment method.
- Shipping fees are non-refundable, except in cases of incorrect or defective items.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [email protected].
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within [X] days of delivery. We will arrange for a replacement or a full refund at no additional cost.
6. Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized items
- Perishable goods
- Items marked as “Final Sale” or “Clearance”
- Used or damaged items (unless received in that condition)
7. Contact Us
For any return or refund inquiries, please reach out to us at:
📧 Email: [email protected]
🌐 Website: www.myessenstore.com
We appreciate your business and will do our best to resolve any issues promptly!